# How to troubleshoot a Salesforce Flow you did not build.

> Troubleshooting a Salesforce Flow with SyncOnAI 360 means opening it in a Flow builder that explains it in plain sentences, checking what other automation runs on the same object, fixing it on the canvas or with the Flow and Automation agent, and shipping the fix as a proposal validated against the org.

Source: https://synconai360.com/use-cases/flow-troubleshooting

## Key facts

- **1**: Canvas matching Salesforce's Flow Builder
- **1**: Edit to add fault handling across a Flow
- **Every**: Fix validated against the org
- **0**: Changes saved without approval

## Why Flow problems are hard to diagnose

A failing Flow is rarely failing alone. Other Flows, triggers and validation rules run on the same save, and the Flow itself was built by someone who has left.

- **Unreadable at a glance.** Large Flows are dozens of elements wide.
- **Other automation.** Several Flows and triggers fire on the same record.
- **No fault paths.** A Flow without fault handling fails with an unhelpful error.
- **Risky fixes.** Editing a live Flow in production is a gamble.

## How do you understand what a Salesforce Flow does?

Open the Flow by naming it in the chat or from the builder. The builder explains it in plain sentences before you edit, and draws it on a canvas that matches Salesforce's Flow Builder, so it reads the way Salesforce users expect.

Ask the chat questions about it: what triggers it, what it updates, which fields it reads.

- Explained in plain sentences
- A familiar canvas
- Questions answered from the Flow

## What else runs when the record saves?

Ask what runs on the object, or open the Flow's lineage, to see the other Flows, triggers and validation rules involved. The audit flags overlapping record-triggered Flows and several Flows on one trigger, with evidence.

Many Flow problems are really ordering or overlap problems, and seeing the neighbours first saves hours.

- Other automation on the object
- Overlap flagged by the audit
- Evidence for each

## How do you add fault handling to a Flow?

The audit flags Flows missing fault paths. In the builder, fault handling can be added across a Flow in one edit, so failures are caught and reported rather than surfacing as a generic error to users.

- Missing fault paths flagged
- Added in one edit
- Clearer failures

## How do you fix the Flow?

Edit on the canvas, or describe the fix to the Flow and Automation agent, which shows its changes as previews you accept or reject. Where the same problem sits in many Flows, such as a hardcoded record id, one fix can be applied to every affected Flow and reviewed as one set.

Some parts are view-only for now: Decision outcomes, Screen components, Wait events, Transform mappings and orchestration steps.

- Canvas or agent
- One fix across many Flows
- View-only parts stated

## How do you ship a Flow fix safely?

The fix becomes a proposal with named checks, its blast radius and a validation against the org. Deploy to a sandbox first, then production with a second admin's approval, and keep the receipt with rollback to the version recorded before.

If a deploy fails, Fix in chat opens the conversation with Salesforce's error.

- Validated before approval
- Sandbox first
- Receipt and rollback

## How to troubleshoot a Flow

1. **Open.** Name the Flow in the chat or open it in the builder.
2. **Read.** Let the builder explain it.
3. **Look around.** Check other automation on the same object.
4. **Fix.** Edit, add fault handling, or ask the agent.
5. **Ship.** Validate, approve and deploy with a receipt.

## Flow troubleshooting, by hand versus with SyncOnAI 360

| Without | With SyncOnAI 360 |
|---|---|
| Zooming around a huge canvas | A plain-sentence explanation |
| Other automation found later | Neighbours listed first |
| Fault paths added element by element | Fault handling in one edit |
| Editing live in production | Validated proposals with rollback |

## Flow troubleshooting checklist

- [ ] Read the builder's plain-sentence explanation before changing anything.
- [ ] List the other Flows, triggers and validation rules on the same object.
- [ ] Check the audit for overlapping Flows and missing fault paths.
- [ ] Add fault handling if the Flow has none.
- [ ] Look for the same problem in other Flows and fix them as one set.
- [ ] Deploy the fix to a sandbox and test the failing scenario.
- [ ] Ship to production through a proposal and keep the receipt.

## Who fixes Flows

- **Salesforce admins.** Fix automation you inherited without reverse-engineering it first.
- **Consultancies.** Diagnose client Flows quickly and ship fixes with evidence.
- **Developers.** See where a Flow and a trigger collide on the same save.

## Frequently asked questions

### Can it read Flow debug logs?

It works from the Flow's definition, the org's other automation and audit findings. It does not read debug logs.

### Can it explain a Flow I did not build?

Yes, in plain sentences, before you edit.

### Can it add fault paths?

Yes, across a Flow in one edit.

### Can every Flow element be edited?

Most. Decision outcomes, Screen components, Wait events, Transform mappings and orchestration steps are view-only for now.

### Can one fix be applied to many Flows?

Yes, such as removing a hardcoded id from every affected Flow, reviewed as one set.

### Is the fix tested before deploy?

It is validated against the org before approval. Deploy to a sandbox first to test behaviour.

### Can I roll back a Flow change?

Yes, from the receipt, to the version recorded before the deploy.

### Is this on every plan?

Yes. Every plan includes every feature.

### Does it find Flows without fault paths?

Yes. The audit flags Flows missing fault paths.

### Can the agent fix a Flow for me?

The Flow and Automation agent drafts changes as previews you accept or reject; accepted changes ship as a proposal.