SyncOnAI360

Rollback

Undo a Salesforce deploy in one click, safely.

Every deploy records the version of each component it replaced, so rolling back is redeploying that version from the receipt, not rebuilding it from memory or an old sandbox.

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Deploy receipt

Acme Production

Deployed
Change
Case_Intake_Route: fault path added
Requested
"Add fault handling to the intake Flow"
Checks
5 of 5 passed
Approved by
M. Okafor, admin
Deployed
Today, 14:22 to Acme Production
Previous version recorded

In one paragraph

SyncOnAI 360 Rollback reverses a Salesforce deploy by redeploying the version of each component recorded before it, started from the deploy's receipt. Production rollbacks need an admin, one rollback runs per deploy at a time, and the limits are explicit: components the deploy created and data changes are not reversed.

Click from the receipt
1Click from the receipt
Deploy records the previous version first
EveryDeploy records the previous version first
Rollback in progress per deploy at a time
1Rollback in progress per deploy at a time
Required to roll back production
AdminRequired to roll back production

01The problem

Why undoing a Salesforce change is so painful

Salesforce has no undo button for metadata. When a release causes an incident, rolling back means finding the old version in a sandbox or a repository, hoping it is the right one, and deploying it under pressure.

  1. 01

    Where is the old version?

    Nobody kept a copy of what the component looked like before the deploy.

  2. 02

    Wrong version restored

    The sandbox copy is newer or older than what was in production, and the rollback adds a new problem.

  3. 03

    Rollback under pressure

    The undo is itself an unreviewed change, made in the worst possible moment.

  4. 04

    False expectations

    Teams assume rollback reverses everything, including data and new components. It does not.

02how

How does Salesforce rollback work in SyncOnAI 360?

Before each deploy, the version of every component it will change is recorded. Use Roll back on the receipt and those recorded versions are redeployed through the Salesforce Metadata API, returning each component to how it was.

The rollback is itself recorded, and the components are read back into the repository afterwards so the org's picture stays accurate.

  • Previous version recorded before deploy
  • Redeployed from the receipt
  • Rollback recorded too

Deploy receipt

Acme Production

Deployed
Change
Case_Intake_Route: fault path added
Requested
"Add fault handling to the intake Flow"
Checks
5 of 5 passed
Approved by
M. Okafor, admin
Deployed
Today, 14:22 to Acme Production
Previous version recorded

03control

Who can roll back a Salesforce production deploy?

Rolling back production needs an admin, the same as approving it. A deploy can only have one rollback in progress, so two people cannot race to undo the same change.

Sandbox rollbacks follow the same mechanism, so teams can practise the undo path where it is cheap.

  • Admin required for production
  • One rollback at a time per deploy
  • Same path in sandboxes

Proposal: Case intake fault handling

Acme Production

Checks passed

Made by

D. Chen, admin

Cannot approve own production change

Approver

M. Okafor, admin

Policy: production requires an admin other than the author. Recorded on the receipt.

04limits

What does a Salesforce rollback not reverse?

Components the deploy created are not deleted by a rollback; remove those separately. Rollback restores recorded metadata, so it cannot reverse data changes. Both limits are stated plainly so nobody discovers them during an incident.

That is why data-changing Apex run from the chat waits for an explicit Allow: actions that cannot be rolled back are the ones held for a person's decision.

  • New components removed separately
  • Data changes are not reversed
  • Irreversible actions held for consent

Proposal: Case intake fault handling

Acme Production

Checks passed
  • Validated against the org without changing it
  • No component outside the change is modified
  • Apex tests pass, coverage 81%
  • No freeze window in effect
  • Policy: production requires a second admin

Blast radius

  • 2 Flows read Case.Priority
  • 1 report filters on it
  • Case_Intake_Route assigns from it

Risk: medium

05forward

When should you fix forward instead?

When a deploy fails, Salesforce's reason is shown and Fix in chat opens the conversation with the error, so the change can be corrected and proposed again. When a deploy succeeded but behaves badly, rollback returns to the known state while the fix is prepared.

Either way, the fix goes through the same checks and approval, and the history shows both the original change and what followed.

  • Fix in chat from failed deploys
  • Rollback to a known state, then fix
  • Both recorded

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06practice

How do you plan for a Salesforce rollback?

Treat rollback as part of the release, not an emergency. Sandbox rollbacks use the same mechanism, so a team can deploy, roll back and redeploy in a sandbox to confirm that both the change and its undo behave before production.

Where a change creates components or alters data, plan their removal or correction separately before release, since those are the parts a rollback does not cover. The proposal's before and after view lists every file the change touches.

  • Rehearse the undo in a sandbox
  • Plan for created components
  • A separate plan for data changes

Proposal: Case intake fault handling

Acme Production

Checks passed
  • Validated against the org without changing it
  • No component outside the change is modified
  • Apex tests pass, coverage 81%
  • No freeze window in effect
  • Policy: production requires a second admin

Blast radius

  • 2 Flows read Case.Priority
  • 1 report filters on it
  • Case_Intake_Route assigns from it

Risk: medium

07how

What does a rollback look like in practice?

Open the deploy from Deploys or from the org it changed and choose Roll back on its receipt. The recorded versions are redeployed through the same governed path, and a production rollback needs an admin.

Afterwards the components are read back into the repository, so search, health and lineage reflect the restored state, and the history shows the original deploy and its rollback together.

  • Roll back from the receipt
  • Same governed path
  • History shows both

Proposal: Case intake fault handling

Acme Production

Checks passed
  • Validated against the org without changing it
  • No component outside the change is modified
  • Apex tests pass, coverage 81%
  • No freeze window in effect
  • Policy: production requires a second admin

Blast radius

  • 2 Flows read Case.Priority
  • 1 report filters on it
  • Case_Intake_Route assigns from it

Risk: medium

08How it works

Rolling back a deploy

From incident to known state.

  1. 01

    Open the receipt

    Find the deploy under Deploys or on the org.

  2. 02

    Roll back

    An admin starts the rollback for production.

  3. 03

    Redeploy

    The recorded previous versions are deployed.

  4. 04

    Tidy up

    Remove any new components separately if needed.

  5. 05

    Fix forward

    Prepare the corrected change as a new proposal.

09Before and after

Rollback, improvised versus recorded

Without

With SyncOnAI 360

Hunting for the old version

The previous version recorded before deploy

Restoring the wrong copy

Exactly what was replaced, redeployed

An unreviewed emergency change

An admin-controlled, recorded rollback

Assumed to undo everything

Limits stated: new components and data

10Who uses it

Who relies on rollback

Salesforce adminsUndo a deploy that behaves badly from its receipt, returning each component to its recorded previous version while the fix is prepared.Platform ownersHave a documented undo path for every production change, limited to admins and one rollback at a time, with each rollback recorded.ConsultanciesGive clients the confidence to approve change: every deploy to their org can be rolled back to the version recorded before it, and the limits are stated in writing.Salesforce developersPractise the undo path in sandboxes, where it works the same way, and fix forward from Salesforce's own error with Fix in chat when a deploy fails.
ApproversApprove production changes knowing each one has a recorded previous version to return to, which makes a careful yes easier to give than a defensive no.

11Questions

Frequently asked questions

Yes, with SyncOnAI 360: the version of each component recorded before the deploy is redeployed from the receipt.

No. Components the deploy created are not deleted by a rollback and are removed separately.

No. Rollback restores recorded metadata; it cannot reverse data changes.

Only admins.

No. A deploy can only have one rollback in progress.

Rollback relies on the version recorded at deploy time, so it covers deploys made through SyncOnAI 360.

Yes, and the components are read back into the repository afterwards.

Yes. Every plan includes every feature.

12Keep exploring

Related

Deploy ReceiptsA full record behind every deployDeploy and ApprovalsChecks, approval, receipts, rollbackApproval GatesMaker-checker and deploy policySafe ChangeValidate, approve, deploy, roll backPre-flight ChecksNamed checks before anyone approvesPricingEvery feature on every plan

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