SyncOnAI360

Use case: client delivery

How to deliver Salesforce client work, and prove it was delivered.

Plan beside the client's org, build with AI and visual builders, ship through one governed path, and show the client verified results.

Service Transformation

Projects · Board · Sprint 7

To do 2

Remove 14 unused Case fields

From audit

Consolidate Account triggers

Apex

In progress 1

Fault paths on intake Flows

From audit

In review 1

APAC routing for Service

Flow

Done 1

Retire Process Builder on Lead

Release 24.3

Work items link to the proposals and deploys that delivered them

In one paragraph

Delivering client work with SyncOnAI 360 means planning on a project board beside the client's org, building changes with the AI, agents and visual builders, shipping them as validated, approved proposals with receipts, linking work items to deploys, and proving the outcome with re-audits shared as read-only reports.

Work item linkable to its deploy
EveryWork item linkable to its deploy
Change validated before approval
EveryChange validated before approval
Fixes confirmed by re-audit
VerifiedFixes confirmed by re-audit
Accounts the client needs to see results
0Accounts the client needs to see results

01The problem

Why client delivery is hard to prove

At the end of a phase the client asks what they got. The answer is a list of closed tickets, which says nothing about what reached the org or whether it worked.

  1. 01

    Tickets, not outcomes

    Closed cards are not proof of delivered change.

  2. 02

    Context switching

    Plans, orgs and evidence live in different tools.

  3. 03

    Risky changes

    Fast delivery without checks breaks client orgs.

  4. 04

    Reports by hand

    Every steering meeting needs a fresh deck.

02plan

How do you plan client delivery beside the org?

Projects have a board, backlog, sprints, roadmap, releases, a wiki and reports, in the same workspace as the client's org. Audit findings become work items with their evidence and estimate in one step.

  • Board, sprints and releases
  • Beside the client's org
  • Findings as work items

Service Transformation

Projects · Board · Sprint 7

To do 2

Remove 14 unused Case fields

From audit

Consolidate Account triggers

Apex

In progress 1

Fault paths on intake Flows

From audit

In review 1

APAC routing for Service

Flow

Done 1

Retire Process Builder on Lead

Release 24.3

Work items link to the proposals and deploys that delivered them

03build

How does the team build faster?

The AI and specialist agents draft changes against the client's real org, and visual builders for Flows, Lightning pages, components and Apex explain before they edit. Org rules keep each client's conventions.

  • AI that knows the client's org
  • Visual builders
  • Client conventions kept

Flow: Case_Intake_Route

Record-triggered · after save

StartCase created
Get RecordsGet Queue by region
DecisionRegion?
Update RecordsAssign to queue

04ship

How is client work shipped safely?

Every change is a proposal with named checks, blast radius and validation against the org; production needs a second admin's approval, which can be the client's own admin. Every deploy leaves a receipt with rollback.

  • Checks and validation
  • Client admin can approve
  • Receipts and rollback

Proposal: Case intake fault handling

Acme Production

Checks passed
  • Validated against the org without changing it
  • No component outside the change is modified
  • Apex tests pass, coverage 81%
  • No freeze window in effect
  • Policy: production requires a second admin

Blast radius

  • 2 Flows read Case.Priority
  • 1 report filters on it
  • Case_Intake_Route assigns from it

Risk: medium

05prove

How do you prove delivery to the client?

Work items link to the deploys that delivered them. Run the audit again and fixed findings are marked verified fixed; share the updated report as a read-only link. Reports show delivery, deploys and health, with coverage stated.

  • Work linked to deploys
  • Verified fixes
  • Read-only reports

Org Audit

Acme Production · last run 6 minutes ago

Grade C
high

SOQL query inside a loop

Drafted a fix for OpportunitySync.cls: one query before the loop, results mapped by Id. Validated against the org. Proposal waiting for approval.

  1. Detected

  2. Fix proposed

  3. Fix deployed

  4. Verified fixed

06handover

How do you hand over at the end?

Runbooks, decisions and meeting transcripts are pages beside the org, the change history and receipts record every change, and the client's org stays synced and explained for whoever comes next.

  • Runbooks as pages
  • History and receipts
  • An explained org

Knowledge Hub

Documentation, patterns, your orgs and pages

  • [1] Salesforce documentationFault connectors and error handling in Flows
  • [2] Your orgCase_Intake_Route: 2 elements without a fault path
  • [3] DependenciesEscalate_High_Priority runs after it on save
  • [4] PagesRunbook: Service automation standards

07cadence

How do you report progress to the client each week?

Read delivery, deploys and org health from reports on one engine, with every widget stating its coverage, and share the latest health or audit as a read-only link. Fixed findings show as verified fixed, so progress is measured against the same checks each time.

Steering meetings start from the record rather than from a deck someone built the night before.

  • Reports with coverage stated
  • Verified fixes
  • Links instead of decks

Command Center

Org portfolio

5

Connected orgs

78

Average health

3

Need attention

  • Global Sales · ProductionProd

    12 open findings · Deploy approved 2h ago

    86

  • Service EMEA · ProductionProd

    31 open findings · Change made outside pipeline

    71

  • Partner Portal · ProductionProd

    18 open findings · Audit finished 20m ago

    79

  • Global Sales · UATSandbox

    14 open findings · Proposal validated

    84

  • Service EMEA · DevSandbox

    36 open findings · Sync running

    68

08How it works

How to deliver client work

Plan, build, ship, prove, hand over.

  1. 01

    Plan

    Findings and requirements onto the board.

  2. 02

    Build

    AI, agents and builders against the real org.

  3. 03

    Ship

    Validated, approved proposals.

  4. 04

    Prove

    Re-audit and share the report.

  5. 05

    Hand over

    Pages, history and receipts.

09Checklist

Delivery checklist

  • Put findings and requirements on the project board.
  • Set the client's conventions as org rules.
  • Invite the client's admin to approve production changes.
  • Build against the real org with the AI, agents and builders.
  • Ship every change through a proposal.
  • Link work items to the deploys that delivered them.
  • Re-audit and share results at each milestone.

10Before and after

Client delivery, claimed versus proven

Without

With SyncOnAI 360

A list of closed tickets

Work items linked to deploys

Plans and org in different tools

One workspace

Fast but risky changes

Checked, approved, reversible changes

A deck per steering meeting

Reports and re-audits on demand

12Questions

Frequently asked questions

Yes, if their admin is an admin in the workspace; production needs approval from someone other than the author.

Yes, through read-only health and audit reports.

Yes, to the proposals and deploys that delivered them.

Yes, in one step, with evidence and estimate.

Yes, with org rules per org.

Pages, history and receipts stay with the org in the workspace.

Audit findings can be raised as Jira Cloud issues; it is not a two-way sync.

Yes. Every plan includes every feature.

A workspace posts deploy results to one Slack channel through a webhook you create.

Projects are inside the workspace; share health and audit reports externally.

Yes. Each client org has its own rules, projects and reports in the workspace.

Roll it back from the receipt while the fix is prepared.

That is your commercial decision; technically, work can start as soon as the client connects an org.

Start in 5 minutes. No card required.

Connect your Salesforce org. Run your first health scan. Ask your first question. See what you've been missing.

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  • OpenAI