Privacy Policy
Last updated: 4 July 2026
SyncOnAI 360 is a Salesforce DevOps platform. This policy explains what data we process to provide the service, how it is isolated between customers, and the controls you have over it.
Data we process
To operate the platform we process: your account details (name, email, organization) via our authentication provider; Salesforce metadata and org configuration you choose to connect and scan; project, ticket, and audit records you create; and operational logs.
We do not sell your data, and we do not use your Salesforce metadata to train shared or third-party models.
Your AI keys (BYOK)
SyncOnAI 360 defaults to bring-your-own-key: AI requests are made with your own provider key, and your prompts and org context are sent directly to the AI provider you configure. Keys are stored encrypted and can be rotated or revoked at any time from Settings.
Tenant isolation
Each customer workspace is isolated. Data is scoped to your tenant, and access is enforced on every request. Connected org credentials are stored encrypted at rest.
Data retention and deletion
You can disconnect a Salesforce org at any time, which revokes its tokens and removes its cached metadata. You can request deletion of your workspace and associated data by contacting us. Backups are retained for a limited window for disaster recovery.
Subprocessors
We rely on infrastructure and service providers (hosting, authentication, and the AI provider you select) to deliver the platform. A current list of subprocessors is available on request.
Contact
For privacy questions or data requests, contact us at hello@synconai360.com.
Questions about this policy? Contact hello@synconai360.com.