Use case: rollback
Salesforce has no undo button for metadata. SyncOnAI 360 records the version of every component before each deploy, so going back is one action from the receipt.
In one paragraph
Rolling back a Salesforce deployment with SyncOnAI 360 means opening the deploy's receipt and choosing Roll back, which redeploys the version of each component recorded before the deploy. Production rollbacks need an admin, one rollback runs per deploy at a time, and components the deploy created and data changes are not reversed.
01The problem
Salesforce deploys forward only. Undoing a change means finding the old version, if anyone kept it, and deploying that under pressure.
Nobody saved what the component looked like before.
Rollback is improvised during an incident.
Nobody knows what a rollback will and will not undo.
Conflicting fixes make things worse.
02how
Before each deploy, the version of every component it changes is recorded. Choose Roll back on the receipt and those versions are redeployed through the Metadata API. The rollback is itself recorded, and components are read back into the repository afterwards.
03who
An admin, the same as approving it. A deploy can only have one rollback in progress, so two people cannot race to undo the same change. Sandbox rollbacks work the same way, so the undo path can be rehearsed.
04limits
Components the deploy created are not deleted; remove them separately. Data changes cannot be reversed. Both limits are stated so nobody discovers them during an incident, and data-changing actions from the chat wait for an explicit Allow for that reason.
05plan
Treat rollback as part of the release. Deploy, roll back and redeploy in a sandbox to confirm both directions behave, and plan separately for any components the change creates and any data it alters.
06forward
When a deploy fails outright, Salesforce's reason is shown and Fix in chat opens the conversation with the error, so the change can be corrected and proposed again. When a deploy succeeds but misbehaves, rollback returns to the known state while the fix is prepared.
07evidence
The rollback is recorded alongside the original deploy, so the history shows what was deployed, when it was rolled back and by whom. Components are read back into the repository afterwards, so search, health and lineage reflect the restored state.
That record answers the question that follows every incident: what exactly was undone, and is the org now back where it was.
08How it works
From incident to known state.
From Deploys or the org it changed.
An admin starts the rollback for production.
Remove any components the deploy created.
Prepare the corrected change as a new proposal.
09Checklist
10Before and after
Without
With SyncOnAI 360
Hunting for the old version
Recorded before every deploy
Improvised under pressure
One action from the receipt
Unknown limits
Limits stated up front
Two people undoing at once
One rollback at a time
12Questions
Not for metadata in general. SyncOnAI 360 records the previous version before each deploy so it can redeploy it.
Admins.
No. Remove components the deploy created separately.
No. It restores metadata only.
No. One rollback per deploy at a time.
Yes, alongside the original deploy.
No. Only deploys made through SyncOnAI 360 have recorded previous versions.
Yes. Every plan includes every feature.
Yes, the same way, which makes sandboxes a good place to rehearse.
As soon as an admin starts it from the receipt; one rollback per deploy runs at a time.
The receipt itself: it holds the previous version of each component, ready to redeploy, with the limits stated.
Rolling back production needs an admin, the same as approving the original deploy.
13Keep exploring
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